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Dispatch Store Settings


You can customize your Dispatch experience by individually managing Dispatch settings for each of your stores. Watch the video at the bottom of this article to learn more.

To get started:

  1. Navigate to the Dashboard at https://my.olo.com

  2. Click on Settings in the lefthand bar, then select Dispatch Settings. On the right-hand side, select the specific store and click Confirm Store Selection.  Note: Only stores that have been enabled for Dispatch will show up on the Dashboard.
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  3. The following Dispatch Settings will show up that you can manage for a single store if your Brand has given you access to Settings permission on the Dashboard.
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Dispatch Setting

Description

Dispatch: On/Off toggle
  • This setting allows you to manage Dispatch enablement for your store. If this is enabled, your customers will see delivery availability at your store. If it is disabled, then Dispatch will not show as a delivery option on all of your ordering platforms.
  • Pro Tip: This can be helpful when you have internet connectivity issues or have to close your store for unforeseen reasons
    • Example: Water pipe broke in the store and you cannot take any future orders. You can use this setting to disable Dispatch.
    • Example: DSP is having connectivity issues and you want to work it out with Olo or the DSP, you can use this setting to disable Dispatch until everything is sorted.
Multiple Quote
Tie-Breaker
  • Fastest - If multiple quotes from DSPs are available for a given order, the quote with the shortest transit time will prevail.
  • Cheapest - If multiple quotes from DSPs are available for a given order, the quote with the lowest fee will prevail.
Min Dispatch Order Amount
  • Minimum order subtotal required to qualify for a Dispatch delivery order. A basket with an order subtotal less than this amount will trigger an alert message when the customer clicks Proceed to Checkout.
Max Dispatch Order Amount
  • Maximum order amount required to qualify for a Dispatch delivery order. A basket with an order subtotal more than this amount will trigger an alert message when the customer clicks Proceed to Checkout.
Max Dispatch
Delivery Fee
  • Maximum Dispatch fee that can be charged to a customer. Dispatch will be unavailable if the quoted fee is greater than this amount.
  • For example: If the DSP quotes $9 for delivery and you have $7 as your Max Dispatch Delivery Fee, then we will not show the quotes to the customer. 
Max Transit Time
  • Maximum transit time allowed to deliver food to the customer. Quotes will be rejected by Dispatch if transit time quoted by the DSP is greater than this value. This setting is typically used in order to ensure food is kept hot and fresh!
  • Pro Tip: We generally recommend leaving this field blank to provide a higher probability that delivery will be available for a customer's order. If the setting is too restrictive (e.g. 20 minutes), there is a reduced probability that a DSP will return a positive quote for delivery. We have seen some providers quote deliveries at 45 minutes, 60 minutes, and 90 minutes during peak times. If you set a narrow window for the max transit time, please note this may increase the likelihood of customers getting a "no delivery available at this time" message
Allowed Delivery Vehicle Types
  •  Vehicle types are for package size, not delivery speed or distance. For example, if you sell pizzas, they will not fit on a regular bicycle. Restricting this delivery vehicle type may affect the delivery services that can service your store.
  • By default all vehicle options are selected when Dispatch is turned on for the first time
  • The allowed vehicle types are:
    • Walker
    • Bicycle
    • Delivery Bicycle
    • Car
    • Van
Preferred Providers
  • Preferred providers are DSPs that are considered first in the bidding process. If no preferred services can fulfill the request, any available service quote matching other criteria will be returned.
  • Stores with multiple delivery service providers (DSPs) can choose none, one, or more preferred providers. Your preferred providers will be considered first for delivery quotes to your customers.  
  • If you have one preferred provider, the provider will automatically win any bid where they return an acceptable quote (provided the quote falls within your max transit time and delivery fee settings). If your preferred DSP(s) cannot fulfill the delivery request for any reason, quotes from other DSPs will be returned instead - as long as they fulfill your Dispatch settings.
  • If you have multiple preferred providers, this will enter a tiered bidding system. Your request will be bid on by your preferred DSPs and the winning quote will be decided by your set tiebreaker (fastest or cheapest). If none of your preferred DSPs can fulfill the delivery request, it will go out for a bid amongst your non-preferred DSPs using the same tiebreaker.
  • If you have no preferred provider selected, the request will be bid on by all DSPs and the winner will be determined by your set tiebreaker.
Blocklisted Delivery Providers
  • Your store is covered for delivery with Dispatch by approved DSPs, and you can exclude certain providers by selecting any that appear in this list. Restricting providers may affect your available delivery area.
Cancel Notification Emails
  • Email notifications will be sent to this address for any Dispatch order that has been canceled either by the store, DSP, or Dispatch. Please enter comma separated email addresses if you would like to receive cancellation notifications.
Dispatch Support CC Emails
  • Use this setting to cc specific email addresses on every Dispatch refund or dispute request that is submitted through the Olo Dashboard. These email address values are also used for any tickets that are automatically submitted by Dispatch. Please enter comma separated email addresses if you would like to include cc email addresses for support issues.
Pickup Instructions
  • Instructions presented to the delivery courier through their app. Max 125 character limit.
 Quick Ticket
  • Use this setting to enable or disable the support ticket automation feature. If a delivery is canceled before the driver has arrived at the store without a cancellation reason, then Olo will automatically submit a support ticket to dispute for the delivery fee, tips and order subtotal.
Dispatch Delivery Taxable
  • Enabling this setting calculates tax on the delivery fee presented to the customer. The delivery fee tax is added to the existing "sales tax" line item during checkout.
  • Note that this is typically only an estimate of the tax on the order. With most POS systems, the tax is calculated on the POS and updated on Olo prior to final payment.
Priority Order Value and Provider
  • The order subtotal at which an alternate priority delivery provider will be used rather than store's normal set of providers.
  • Pro Tip: If you offer a catering menu for delivery, consider opting in to a DSP that specializes in large order fulfillment.
Dispatch Fee Tiers
  • Check out this article to understand how to set up fees
  • Pro Tip: Read this article to get an understanding of what different fee settings mean and how they can be used with different tiers.

 

Additional settings are managed internally by Olo and are not available directly in the Dashboard. Please reach out to help@olo.com to update these settings. 

Allow Advance Orders for Dispatch
  • Enabling this setting will allow future orders to be placed for Dispatch. Pro Tip: With advance orders enabled for your stores, you also get opted into our Food Freshness feature. 
Customer Facing Error Messages for Dispatch 
  • Brands can customize the default error message presented to customers when placing a Dispatch order. Read this detailed article for more info.

 

 

 

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