Hi, how can we help?
New Articles
Popular Articles
×
General Information
Dashboard Home Page
- Dashboard Overview
- Dashboard Notification Banners
- Orders Placed
- Open Orders
- Offline Stores Tab in Dashboard
- Disabled Stores
Reference Materials
- Olo's W-9
- 2019 PCI Attestation of Compliance
- Skip the Line® Trademark Usage Guide
- Understanding the Ordering Process
- Webhooks Overview
- Preparing for new PCI TLS 1.2 security standards
Account Information
- Signing Into Dashboard
- Forgot your password?
- Dashboard Permissions
- No account? Request one!
- Transferring ownership or launching a new store
Reports
- POS Outages Report
- Brand Mismatch Report
- Customer Opt-In Reports
- View Orders from Marketplaces Only
- Currently 86'ed Menu Items
- Throttling Reports
Google Tools
Frequently Asked Questions
Release Notes
- Release Notes - April 15, 2019
- Release Notes - April 1, 2019
- Release Notes - March 18, 2019
- Release Notes - February 19, 2019
- Release Notes - February 4, 2019
- Release Notes - January 22, 2019
WalkMe
Settings
POS Settings
- POS: Vendor / store is not connecting to Olo
- Running Price Updater
- Is my store online and ready to receive orders?
Fraud Protection
- Shield - Overview
- Shield - Fraud Settings
- Shield - Blocked Fraud Orders Report
- Report Fraud
- Fraud Tools & Support Webinar
Store Settings
- Adjust Basic Store Settings
- Disable online ordering for your store
- Enable Your Store for Online Ordering
- Find your store URL address
- How to Add a Customer Facing Message
- Order Throttling
Store Hours
Delivery & Handoff
Menu
Company Menu Admin
- Getting to Company Menu Admin
- Adding a Category [Video]
- Adding a Product [Video]
- Duplicating Existing Products
- Adding a Modifier [Video]
- Reusing Existing Modifier Groups & Duplicating Modifier Groups [Video]
Store Menu Admin
- Getting to Store Menu Admin
- Add or Remove a Product from the Store Menu [Video]
- Add or Remove Modifier Groups from a Store Menu [Video]
- Add or Remove Modifier Choices from Store Menus [Video]
- Store Level Menu Search [Video]
- Menu Copy Tool
Menu Mapping
- POS Mapping in Company Menu Admin
- Brink: Menu Mapping Instructions
- Focus: Menu Mapping Instructions
- Revel: Menu Mapping Instructions
- Toast: Menu Mapping Instructions
- Xpient: Menu Mapping Instructions
Menu Troubleshooting
- Checking for price updates & menu mismatches
- Fixing Menu Mismatches
- Basket Testing
- Fixing "invisible" products on a menu
Menu Upsells
Menu Design
- Product Build Examples
- Menu Image Management Overview
- Input View of Modifier Quantities Using Metadata
- Menu Option Group Setup Using Metadata
- Folder View of Modifier Groups Using Metadata
Pricing
- Update Product Pricing
- Update Modifier Pricing
- Update Locked Base Price and Option Choice Prices
- Price Copying in Menu Admin
FDA
Orders
Ordering Overview
- Setup Tipping by Handoff Method
- Suggested Tip Feature
- Group ordering overview
- Order Make Times
- Create a Customer Order History Report
- Troubleshooting Credit Card Failures
Chargebacks
Kiosks
Brand
Brand
- Location Attributes
- Logging In with Single Sign On
- Offline Notification Settings
- Customer Locations
- Customer Metrics
Front End
- Front End Style Guide
- How to Create an Apple Developer Account
- What is the American Disabilities Act (ADA)?
- Updating mobile apps to show a marketing opt-in toggle
Coupons
- View Coupons
- Create a Coupon Campaign
- Edit a Coupon Campaign
- Adding Stores to an Existing Coupon Campaign
- Focus: Item Setup for Olo Coupons
- MICROS: Discounts for Olo Coupons
Mobile Apps
Dispatch
Dispatch Overview
- How Dispatch Freshness Logic Works
- What is Dispatch?
- Dispatch FAQ
- How to Request Dispatch Enablement
Dispatch Settings
- Dispatch Store Settings
- Preferred Delivery Service Provider Selection
- Dispatch Fee Type Definitions and Strategies Overview
- Setting dollar limits for Dispatch orders
- Custom Dispatch availability hours
- Customize Dispatch Error Messages
Dispatch Orders
- Original vs. Refreshed Times in Dashboard Order Details
- Dispatch Status
- Dispatch Delivery Details
- Searching for Dispatch Orders
Dispatch Cancellations
- How to Cancel a Dispatch Delivery
- Glossary of Dispatch Cancel Reasons
- Dispatch Delivery Cancellations
- Requesting Another Delivery
Webinars
Providers & Coverage
- Delivery Service Providers (DSP)
- Check a Store's Dispatch Coverage
- Authorize Delivery Service Providers
- Disable a Delivery Service Provider
- Dispatch Coverage Reports
- Dispatch Delivery Reports
Refunds & Payments
Rails
Overview
POS Integrations and SSOS
General POS
- Digicert Firewall Rules
- Error Message: 400 Bad Request
- Generating Passwords for Stores
- How to access the POS Health Matrix
- My Store is showing Mobovendor on Olo, not my POS.
- Olo IP Addresses and Ports for In-Store Firewall Whitelisting
Aloha
- Aloha POS: Aloha Stored Value Integration (Gift Cards)
- Aloha POS: Aloha version 6.7 and Windows 10 nuances
- Aloha POS: Automatic Printing of Checks via an Interface Terminal
- Aloha POS: Balancing Refunds in Olo with Aloha POS
- Aloha POS: Configure ATO and Olo to run simultaneously on the same machine
- Aloha POS: Configuring ATG to allow Olo to Launch Iber(qs)
Brink
- Brink POS: Forms for Assistance or Configuration
- Brink POS: Auto Added Modifiers
- Brink POS: Discount Configuration for Coupons\Rewards
- Brink POS: Olo Make Times vs. Brink Prep Times
- Brink POS: Configuration for Olo
Focus
InfoGenesis
Micros
- MICROS POS: Error- The level passed to the function does not match the definition information
- MICROS POS: Menu Testing
- MICROS POS: 3700 Forms for Assistance or Configuration
- MICROS POS: Error - Object reference not set to an instance of an object.:-1
- MICROS POS: Discount is too large error
- MICROS POS: Mismatches
NCR Silver & Silver Pro
- Silver / Silver Pro POS: Error- client_id missing or invalid in the Http header.
- Silver / Silver Pro POS: Restaurant FAQ's
- Silver / Silver Pro POS: Change prices in POS to update Olo
- Silver / Silver Pro POS: Discounts for Online Ordering
- Silver / Silver Pro POS: How to print a check from Silver BO
- Silver / Silver Pro POS: 86ing Items in POS for Olo
PAR EverServ (iSiva)
PAR PixelPoint
Positouch
Revel
RPOS for Hospitality
Simphony via Transaction Services (Oracle Hospitality)
SSOS
- SSOS: Technical Overview
- SSOS: FAQ
- SSOS: Downloading the Installer from Dashboard
- SSOS: Installation Guide
- SSOS: Troubleshooting Scenarios
Treatware POS
- Treatware POS: Payment Tenders in POS
- Treatware POS: Treatware + Olo Offline Diagram
- Treatware POS: Discounts for Online Ordering
- Treatware POS: 86ing items in POS for Olo
- Treatware POS: Best Practices and Requirements
- Treatware POS: Olo Integration Diagram
Toast
Xpient
Didn't find what you need?
Submit a request to our Help Team and someone will
get back to you shortly.
Copyright © 2017 Olo. All rights are reserved.