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General Information
Dashboard Home Page
- Dashboard Overview
- Dashboard Notification Banners
- Orders Placed
- Open Orders
- Offline Stores Tab in Dashboard
- Disabled Stores
Reference Materials
- Olo's W-9
- 2018 PCI Attestation of Compliance
- Skip the Line® Trademark Usage Guide
- Understanding the Ordering Process
- Webhooks Overview
- Preparing for new PCI TLS 1.2 security standards
Account Information
- Signing Into Dashboard
- Forgot your password?
- Dashboard Permissions
- No account? Request one!
- Transferring ownership or launching a new store
Reports
- Brand Mismatch Report
- Customer Opt-In Reports
- View Orders from Marketplaces Only
- Currently 86'ed Menu Items
- Throttling Reports
- Hour Override Reports
Google Tools
Frequently Asked Questions
Release Notes
- Release Notes - November 26, 2018
- Release Notes - November 12, 2018
- Release Notes - October 29, 2018
- Release Notes - October 15, 2018
- Release Notes - September 17, 2018
- Release Notes - August 20, 2018
WalkMe
Settings
POS Settings
- POS: Vendor / store is not connecting to Olo
- Running Price Updater
- Is my store online and ready to receive orders?
Fraud Protection
- Shield - Overview
- Shield - Fraud Settings
- Shield - Blocked Fraud Orders Report
- Report Fraud
- Fraud Tools & Support Webinar
Store Settings
- Adjust Basic Store Settings
- Disable online ordering for your store
- Enable Your Store for Online Ordering
- Find your store URL address
- How to Add a Customer Facing Message
- Order Throttling
Store Hours
Delivery & Handoff
Menu
Company Menu Admin
- Input View of Modifier Quantities [Using Metadata]
- Adding a Category (Video)
- Adding a Product (Video)
- Adding a Modifier (Video)
- Reusing Existing Modifier Groups & Duplicating Modifier Groups (Video)
- How to Edit a Product Description
Store Menu Admin
- Getting to Menu Admin
- Add or Remove a Product from the Store Menu (Video)
- Add or Remove Modifier Groups from a Store Menu (Video)
- Add or Remove Modifier Choices from Store Menus (Video)
- Store Level Menu Search (Video)
- Menu Copy Tool
Menu Upsells
Menu Design
Pricing
- Checking for price updates & menu mismatches
- Update Product Pricing
- Update Modifier Pricing
- Update Locked Base Price and Option Choice Prices
FDA
Orders
Ordering Overview
- Setup Tipping by Handoff Method
- Suggested Tipping Feature
- Group ordering overview
- Order Make Times
- Create a Customer Order History Report
- Troubleshooting Credit Card Failures
Chargebacks
Kiosks
Brand
Brand
- Location Attributes
- Logging In with Single Sign On
- Offline Notification Settings
- Customer Locations
- Customer Metrics
Front End
- Front End Style Guide
- How to Create an Apple Developer Account
- What is the American Disabilities Act (ADA)?
- Updating mobile apps to show a marketing opt-in toggle
Coupons
- View Coupons
- Create a Coupon Campaign
- Edit a Coupon Campaign
- Adding Stores to an Existing Coupon Campaign
- Focus: Item Setup for Olo Coupons
- MICROS: Discounts for Olo Coupons
Mobile Apps
Dispatch
Dispatch Overview
Dispatch Settings
- Dispatch Store Settings
- Preferred Delivery Service Provider Selection
- Advanced Delivery Fee Strategies
- Setting dollar limits for Dispatch orders
- Custom Dispatch availability hours
- Customize Dispatch Error Messages
Dispatch Orders
Dispatch Cancellations
- How to Cancel a Dispatch Delivery
- Glossary of Dispatch Cancel Reasons
- Dispatch Delivery Cancellations
- Requesting Another Delivery
Webinars
Providers & Coverage
- Delivery Service Providers (DSP)
- Check a Store's Dispatch Coverage
- Authorize Delivery Service Providers
- Disable a Delivery Service Provider
- Dispatch Coverage Reports
- Dispatch Delivery Reports
Refunds & Payments
Rails
Overview
POS Integrations and SSOS
General POS
- All POS: Estimated tax should not calculated on specific items at specific vendors
- ALL POSs: Restart Olo Services in Windows 10
- Digicert Firewall Rules
- Error Message: 400 Bad Request
- How to access the POS Health Matrix
- My Store is showing Mobovendor on Olo, not my POS.
Aloha
- Aloha Environment & Licensing Requirements
- Aloha POS FAQs
- Aloha POS: Aloha Stored Value Integration (Gift Cards)
- Aloha POS: Automatic Printing of Checks via an Interface Terminal
- Aloha POS: Balancing Refunds in Olo with Aloha POS
- Aloha POS: Configure ATO and Olo to run simultaneously on the same machine
Brink
- BRINK POS: Forms for Assistance or Configuration
- Brink - Auto Added Modifiers
- Brink Discount Configuration for Coupons\Rewards
- Olo Make Times vs. Brink Prep Times
- Brink Configuration for Olo
Focus
InfoGenesis
Micros
- Menu Testing for MICROS Brands
- MICROS 3700: Forms for Assistance or Configuration
- Micros Error: Object reference not set to an instance of an object.:-1
- Micros: discount is too large error
- Micros: Mismatches
- MICROS: How to access logs in Dashboard
NCR Silver & Silver Pro
- Silver & Silver Pro (SPRE) FAQ's
- Silver / Silver Pro: Change prices in POS to update Olo
- Silver / Silver Pro: Discounts for Online Ordering
- Silver / Silver Pro: How to print a check from Silver BO
- Silver / Silver Pro: 86ing Items in POS for Olo
- Silver Pro: Dispatch or Delivery Fees Setup in POS
PAR EverServ (iSiva)
PAR PixelPoint
Positouch
Revel
RPOS for Hospitality
Simphony via Transaction Services (Oracle Hospitality)
SSOS
- Technical Overview of SSOS
- SSOS FAQs
- Downloading the SSOS Installer from Dashboard
- SSOS Installation Guide
- SSOS Troubleshooting Scenarios
Treatware POS
- Treatware: Payment Tenders in POS
- Treatware + Olo Offline Diagram
- Treatware: Discounts for Online Ordering
- Treatware: 86ing items in POS for Olo
- Treatware: Best Practices and Requirements
- Treatware: Olo Integration Diagram
Toast
Xpient
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