Store Transfer Request
Store transfer requests cannot be completed through this form. You'll need to fill out your Brand-specific Olo Transfer form. If you need the link to this form, please reach out to your Brand contact.
Important note: All store transfers require a new Merchant Account. To submit this information, please go back and select Merchant Account Setup.
Before You Begin
Closing for less than 30 days? Please don't submit this form — use the Enable/Disable Store tool in your Olo Dashboard for immediate control. Short-term closure submissions may be declined.
Closing for 30+ days or permanently? Continue below.
Need Help with Dashboard Access?
For most brands, user permissions are managed internally by your Corporate Administrator or Internal Helpdesk — Olo Support does not have authorization to create or modify user accounts in those cases.
If you proceed here, we may not be able to assist and will likely redirect you back to your internal team. To resolve this quickly, please reach out to them first.
Developer Portal
For the fastest response, all developer questions — including API integrations, webhooks, loyalty, marketing, and Menu Export Service — should be submitted through the Developer Portal form. Submissions here may be redirected there.
If you don't have Dev Portal access, please reach out to your CSM or brand contact for Olo.
Need API credentials or access? This is handled by your CSM, not through this form.
Please Use a Dedicated Loyalty Form
Launching, transferring, or closing an Olo Loyalty location requires one of the dedicated forms below. These requests cannot be completed through this form.