Contact Olo Support: Using the Intake Form

Before You Submit

This form is for restaurant brands and partners who work directly with Olo's platform.

Looking for something else?

• Loyalty program member, restaurant guest or personal account help: Visit our Guest Help Center.

Step 1: Select a Product

Choose the Olo product your request is related to. If you're unsure, select Ordering — it's selected by default and our team will route you to the right place.

• Ordering
• Olo Pay
• Olo Loyalty
• Engage
• Omnivore API

Step 2: Select a Support Category

Choose the option that best describes what you need help with. Categories vary by product — see the quick reference below.

Ordering, Olo Pay, Engage, and Omnivore API

If you need to…	Select this category
Report an outage, error message, or broken integration	Something is Broken or Not Working
Update menus, hours, pricing, or POS configurations	Manage Settings & Features
Manage staff access, reset a password, or deactivate a guest	User Access & Management
Open a new store, transfer ownership, or close a location	Launch, Transfer, or Close a Location
Check an invoice, update a credit card, or reconcile payouts	Billing, Invoices, or Banking

Olo Loyalty

If you need to…	Select this category
Report an outage, error message, or broken integration	Something is Broken or Not Working
Manage campaigns, promotions, or offers	Campaigns & Offers
Access dashboards or manage store settings	Dashboard & Store Management
Configure or troubleshoot your loyalty program or points	Loyalty Program & Points
Manage SMS messaging or customer communications	SMS & Communications
Troubleshoot a third-party partner or integration	Partner or Integration Issue
Open a new store, transfer ownership, or close a location	Launch, Transfer, or Close a Location

Tips for Faster Resolution

• Store ID: Use your store reference number (e.g., "Store #123"). Your Olo Vendor ID works too.
• Multiple locations: If you don't have a specific store ID or multiple locations are affected, include the Brand or Partner name at minimum. Add detail about which locations are impacted in your ticket description.

Have Feedback?

Use the Suggest a New Feature or Share Feedback option on the form, or reach out to your Olo account manager. Your feedback goes directly to the project team.