Back to Olo.com

Issue a Full Refund


Updated

You can use the Olo Dashboard to issue a full refund at any time

  1. Login to the Olo Dashboard at https://my.olo.com

  2. Click on the “Orders” tab on the left side of the screen



  3. You may be prompted to select a store if you have access to more than one location through your Dashboard. If so, choose the store from the right hand section and click on “Confirm Store Selection”

  4. Enter the Olo Order ID into the Specific Order Field or search your order by clicking on “Search by timeframe” or “Search by Transaction”



  5. Once your order appears, click on the Order ID to see the order details

  6. Click “Refund Order” at the top right of the Order Details page

    Screen_Shot_2017-04-24_at_11.35.43_AM.png

  7. Enter your name, select a reason for the refund, and enter any details for the customer



  8. Click “Review Refund Order Request”
    *Double check your details before the next step. This will submit the refund to the payment processors for settlement. You will not be able to reverse this action

  9. Click “Process Refund Request”


*NOTE*: This process will refund the customer, but these changes will not reflect in your POS. Please follow the appropriate procedure for your POS to adjust or update the original order total.

Important Information:
This will submit the refund to the payment processors for settlement. You will not be able to reverse this action

  • For any refund or adjustment you process, the customer will automatically receive a confirmation email to the email address on file
  • The adjustment transaction will process immediately and should show up on the customer’s credit card statement within 1 to 3 days
  • You can only refund/adjust an order once. For any subsequent adjustments within the order in question, please contact your processor for further assistance.

If you do not see a tab mentioned in our Support site, it is likely because your account does not have that tab activated. If this is the case, please contact your Corporate team for more information

 

 

Didn't find what you need?

Submit a request to our Help Team and someone will
get back to you shortly.

Copyright © 2017 Olo. All rights are reserved.