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Expo Overview

Expo is a software solution that enhances the front-of-house (FOH) workflow in stores. Expo works in stores that use Olo's POS-integrated platform and in stores whose POS is not integrated, such as those who use Olo's SSOS solution. Expo can be installed on any tablet and linked to your active Dashboard account. Once installed, it will let your store teams effortlessly manage online orders without leaving the counter.

Expo reduces a lot of the pain points associated with managing your digital programs. You won’t need to run to the back-of-house (BOH) to manage orders saving you precious time during the busiest hours of the day. We will be continually adding features to Expo. For now, Expo will let FOH teams:

  • Early fire orders
  • Re-request Dispatch drivers for delivery orders

Stores will receive notifications on Expo when:

  • Dispatch drivers cancel
  • Order late fails
  • Internet is down
  • Olo is experiencing issues
  • Expo is down

Additionally, store teams can view:

  • All future orders and orders from the past 24 hours
  • Multiple channel or vendor viewing on a single instance of Expo
  • Order details
  • Dispatch details
  • Dispatch partner contact info
  • Dispatch driver contact info
  • Dispatch deliver progress
  • Rails partner contact info
  • Large order badges
  • Dispatch driver delayed badges
  • Dispatch driver early badges

Planned future updates:

  • Manual fire
  • POS offline notifications
  • Refunds and adjustments

If you are interested in learning more about Expo, please reach out to your Customer Success Manager or open a ticket on the Help Center. Our team has Expo one-pagers, user guides, and demo videos available.


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