Expo Overview

Expo is our tablet-based software solution focused on enhancing the front-of-house (FOH) workflow in restaurants. Expo works whether you’re using an Olo POS-integrated platform or a non-integrated POS platform, such as Olo's SSOS solution. Expo can be installed on any Android or Windows tablet or iPad and linked to your restaurant location. Once installed, it will let your in-store teams effortlessly manage online orders without leaving the counter.

Expo reduces a lot of the pain points associated with managing your digital programs. You won’t need to run to the back-of-house (BOH) to manage orders saving you precious time during the busiest hours of the day. 

We are continually adding features to Expo. For now, FOH teams can:

• Early fire orders
• Manual fire orders
• Issue full refunds
• Re-request Dispatch drivers for delivery orders
• Make menu items unavailable (86'ing) or available (68'ing)
• Auto accept orders [Standalone]

Restaurants will receive notifications on Expo when:

• Dispatch drivers cancel
• Order late fails
• Internet is down
• Olo is experiencing issues
• Expo is down
• The POS is down 
• A curbside customer arrives 
• An order needs to be acknowledged [Standalone] 
  

Additionally, in-store teams can view:

• All future orders and orders from the past 24 hours
• Multiple channel or vendor viewing on a single instance of Expo
• Order details
• Dispatch details
• Dispatch partner contact info
• Dispatch driver contact info
• Dispatch deliver progress
• Rails partner contact info
• Large order badges
• Dispatch driver delayed badges
• Dispatch driver early badges

How to get started with Expo

To activate Expo for your restaurants, there are three options:

• Create an Expo support ticket 
• Reach out to your Customer Success Manager
• If you have access to the User Management section of Dashboard you can activate Expo without needing to contact Olo