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Expo FAQ


Below are some commonly asked questions regarding Expo’s capabilities and how it integrates with the Dashboard. If your question isn’t answered below you can open a ticket with our Support Team to get more information.

Is Expo an app? What hardware and software are needed to use Expo? 

Check out this article for all the necessary technical information to get you started on Expo.

Where should I put Expo in my restaurant? 

This really depends on your workflow. Since each restaurant setup is different, this will be up to you. We have seen Expo placed on the expo line, to-go booth, bar, hostess stand, register, and other places. In some situations when using Expo Companion, we have even seen restaurants opt for two devices - one where the food is packaged and one where the food is handed off to the guest.

Can I process a refund using Expo? And can I limit who can perform the action?

Currently, refunds can not be initiated from Expo, but this work is expected to be completed in the near term. Additionally, we will have settings available so you can limit who can perform the refund action. 

Can I make an adjustment to an order using Expo? 

No, order adjustments are not supported on Expo. 

Can I view orders with a handoff mode of ‘Manual Fire Mode’ on Expo? 

Yes! Expo supports manual fire workflows. 

How many locations can I view on Expo at once?

You can only view one location’s orders at a time. 

If I use Dispatch and/or Rails, will I continue to see those orders through Expo?

Yes! All the orders you currently see in Dashboard will be available to you on Expo. 

Will I know when a Dispatch driver’s status has changed?

Yes! We will have clear indicators when a Dispatch driver cancels. Additionally, we have indicators when a driver will be arriving earlier or later than the originally quoted time. You can also track the progress of an order once it is handed off to a driver through statuses. 

Can I re-request a new Dispatch driver?

Yes! You can request additional deliveries from Expo. The form is short and simple, in order for you to spend more time with your guests. 

Can I see if a Rails driver has a change in status? 

No. Currently, our Rails partners do not give us driver information, so we have no way of passing that information on to Expo. 

Will I be notified when an order fails due to a bad payment?

Yes! A notification will appear when a payment method failed to indicate the order should no longer be prepared. 

Are there special considerations for larger orders? 

Yes! We allow you on a brand or vendor level to set your definition of a large order. Once this is set any order equal or greater than the set price will display with a Large Order badge. 

Can I remove or add an item from my menu on Expo?

Currently, this is not available on Expo, though it is on the roadmap for upcoming work. 

Can I view my to-go and catering orders on Expo even if they are coming from different channels?

Yes! All orders associated with a location will be available on a single instance of Expo. 

Are there special considerations for those using the Standalone Mode?

Expo Standalone provides your non-integrated locations an easy way to view and accept all incoming orders. The product has taken into account your special needs, such as viewing only today’s orders, repetitive alerts if orders are not acted on, and flexibility in order acceptance flows. Auto printing from Expo is not currently supported, but action-based printing and bulk printing is available in a standard and chit layout.

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