The Dispatch network is made of integrated Delivery Service Providers (DSP) that provide delivery coverage. As the Dispatch network grows, the availability of new DSPs will typically be announced via email or during conversations with your Customer Success Manager.
Why use the Dispatch network?
Utilizing multiple DSPs encourages delivery partners to provide your customers with the most competitive delivery rates and service quality. Furthermore, increasing the number of DSPs results in greater driver availability and courier access. Through Dispatch, brands have the opportunity to work with all delivery partners without the limitation of direct agreements. Working with multiple DSPs allows brands to optimize their delivery program. If a specific DSP aligns particularly well with your business needs, a Preferred Provider can be elected on a store-by-store basis.
Which DSPs are available on Dispatch?
To find out which DSPs cover your locations, run a Dispatch Coverage Report. Depending on your Dashboard permissions, store teams may not have access to run Coverage Reports. If that's the case we recommend contacting your corporate team for assistance.
To enable or disable DSPs that cover your locations, corporate teams can manage Delivery Service Providers to ensure the list of active DSPs is up to date.