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Kevin

Hi! I'm Kevin and I run our Specialist team on our Customer Success team here at Olo. I've been part of Olo since 2013 and even interned at Olo in 2011 and 2012. I live in NYC and am a big tennis fan (and mediocre player!).

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Articles

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  • Modifier Quantities

    Background Any Dashboard user with company menu access has the ability to set up any modifier group with modifier quantities. Modifier quantities allows a customer to say they want a specific quant...

  • Add or Remove Modifier Groups from a Store Menu [With Video]

    You can update the online menu to include (or not) any modifier group from the company menu based on what is offered at your store(s). If you are looking to make updates to a specific modifier cho...

  • Estimated Make Time

    Prior to configuring make times, please refer to this article which provides an overview of the different make time strategies that are available within Olo Company Menu Admin.   Details on Estimat...

  • Throttling Strategy: Make Time Minutes Per Period

    Note: Dashboard users managing multiple stores can now easily update their ‘Make Time Minutes Per Period’ order throttling from the ‘Settings’ menu. Click here to view that section. Overview To pre...

  • Quote Time

    Using Quote Time will show the customer the same time estimate for an order no matter how large or small the order. Quote Time is recommended when all products on the menu share the same make time ...

  • Throttling Strategy: Orders Per Window

    Overview To prevent too many orders from coming in at once, a store can set a maximum amount of orders that they can accept per 15-minute time slot. With this strategy, each store can set their own...

  • Order Throttling Strategies Overview

    Introduction Olo offers two throttling strategies that your brand can take advantage of in order to control the volume of orders hitting your locations. Please note that a throttling strategy is se...

  • Dashboard Overview

    Our Dashboard is a tool that gives sales insight and supports action required for online transactions. The sections in this guide offer information for each of the navigation tabs, with links to pr...