Olo Support
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Articles
Recent activity by Olo Support-
Setup unique hours for Rails orders
Overview Rails Hours gives brands more control by allowing marketplace orders to have a distinct set of operating hours. Brands can set different hours for their Rails orders versus curbside, Dispa...
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Sales & Orders Reports Overview
The Dashboard allows you to pull reports specific to your location(s) and for specific timeframes. This article will give a high-level overview of the different reports that can be run through the ...
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Order Make Times
Overview Make time is used to determine the available pickup times to show a customer, and if your brand uses the Olo Scheduler to fire orders, make time is used to determine when the order should ...
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Enable Your Store for Online Ordering
There may be times where you need to disable your online ordering to prevent further online orders from being accepted. Use this feature in the event of an unexpected closing. Through the Dashboard...
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Canceling Orders
Note: You can only cancel an order while its status is 'Scheduled'. If the order moves to any other status you won’t be able to cancel it. You will be able to generate a partial or full order refun...
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Signing into Dashboard
If this is your first time using the Dashboard, you will receive an email from Olo containing a link that brings you to the site. To login do the following: Go to the Dashboard at https://my.olo.c...
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Dashboard Login & Account Creation
This article provides a brief overview of the different options we offer our users for account creation and logging in. Getting an Account Logging into your account Accessing Help Center articles ...
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ASAP Order Throttling
Introduction Olo offers brands greater control of their ASAP/Immediate orders via ASAP Order Throttling (a.k.a ASAP Throttling). Brands using the Make Time Minutes Per Period order throttling strat...
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Olo POS Interface Specification (aka OloCloud)
The Olo POS Interface Specification also referred to as OloCloud, is a reusable REST API for POS systems to allow integration of Olo online ordering. It is a platform-agnostic and POS-agnostic stan...
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Forgot your password?
Forgot your password for the Olo Dashboard? No problem! Just follow the instructions below to reset it! *** NOTE- this is not applicable to the password associated with a local service agent that ...
