This article provides a brief overview of the different options we offer our users for account creation and logging in.
Getting an account
To get access to Dashboard, your Olo Brand Administrator (typically IT team or corporate help desk user) will need to create an account and send you an invitation to set up your account (via email). Olo Brand Administrators are users that have access to create Olo users and manage their users' store and permission assignments.
The invite process (available to Olo Brand Administrators) is a secure workflow that will generate a login link to the Olo Dashboard, allowing a user to set up their password for the first time.
If you are not sure who your Brand Administrator is, please contact your IT team or corporate help desk for assistance.
Additional Guidance for Partners
Olo Partners will have an Olo Partner Administrator. The account setup process will mirror the above. For Partners who do not yet have a Partner Administrator, please see the Partner User Management Overview.
Logging in to your account
For information on the Dashboard login process, please see this article.
Please note that if your company uses Single Sign On (SSO), then you must log in to Dashboard using your company's "Identity Provider" (rather than using the Olo Dashboard login page).
Accessing Help Center articles
For security purposes, you will need to log in to Dashboard to access most Olo Help Center content.
- If you click on a private article and haven't logged into Dashboard recently, you will be redirected to the login page (my.olo.com). Once you have logged in successfully, you will be redirected to the requested article.
- If you click on a private article and are already logged into Dashboard, you will get immediate access to the requested article.
- Please note that if your company uses SSO through a "Third Party Identity Provider" you will need to login to Dashboard via SSO to access private Help Center articles.