Technical Teams, Account Managers, POS Administrators
Description of Issue:
Olo released the ability to utilize custom tenders in Silver and Silver Pro POS. This allows a user to route Rails orders and credit card payments to their own tenders and aids in reporting.
In Silver and Silver Pro BO, set up a Custom Tender:
- Name the tender accordingly.
- Specify an external ID (Olo will use this external ID to pass the payment to the applicable tender in POS.)
- Set 'Open Drawer' to No (not applicable for Silver Essentials)
- Assign to all active stores.
Note: If you are using custom tenders in any capacity, a default custom tender will need to be created as well in order to appropriately send all orders not configured for a specific tender.
Once the needed tenders have been created, please send the external IDs to email@example.com for our POS Support team to implement them.