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SSOS: How to Upgrade the Olo SSOS Agent


Audience:

Technical Teams, Customer Success Teams, Client's POS programmer        

Description of issue:

Process to upgrade the version of Olo SSOS for stores using the Olo Dashboard.

Solution:

Set an override version at a corporate level or individual store level in the Olo Dashboard. The Olo Service Updater Service will acknowledge this change and manage the upgrade. This typically occurs within 2-3 minutes.

 

Steps to implement:

  1. Login into the Olo Dashboard
  2. Select the Brand Menu on the left side of the screen, then select POS Version Management:

3. When upgrading, determine whether the need is to upgrade all stores or a subset of stores. Then follow the appropriate steps:

  • For only one specific store or set of pilot stores, select the intended store(s) in the Set Override column.

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  •  To update all stores that don't have an individual override, click on Edit to select a new Default version.

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NOTE: When selecting a version, the Release Notes

are available for viewing and there is an option to choose to reset stores that have individual overrides.

 

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Confirm that the current version is updated for all stores (Note - it will take the stores a few minutes to upgrade to this version. It is recommended to check back about 30 minutes later to see if all stores have upgraded).

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You also see that you can check the appropriate box to set or remove a version override for individual stores. You should test new versions in your lab, or a store or two, before setting your default version.

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Keywords: Olo Version, Upgrade, Services, SSOS

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