This feature enables brands to enable or disable specific categories, products, modifier groups, and modifiers on Switchboard. Additionally, brands can configure products to be exclusively available on Switchboard.
- Enable Switchboard settings (Olo task)
- User must have a Dashboard account with 'Company Menu Admin' access
Enable Switchboard Settings
To start, you'll need to put in a request with the Olo Support Team to enable the appropriate channel settings and begin using Switchboard Menu Filters. Additionally, contact your CSM if you have questions or need assistance.
How to set Switchboard Menu Visibility
*Only accessible by users with Menu Admin permissions with Company Menu access
Before configuring visibility filters, please review the matrix below. This matrix shows how each setting will impact visibility configurations between the Switchboard, Branded Ordering Channels, and Rails - Extended Ordering Partners (EOP) platforms.
Visibility Configuration Matrix
|Menu Visibility Filters||Platforms|
|Switchboard||Branded Ordering Channels||Rails||Switchboard||Serve, Olo App, Olo API||Rails|
Configuring Switchboard Menu Visibility
Users of Olo’s Menu Admin can set category, product, modifier group, and modifier visibility in Menu Admin on the Company Menu. By default, Switchboard will be enabled unless the user selects otherwise.
IMPORTANT: Before configuring EOP filters, please review the Rails Menu Visibility Filters article.
1. Log in to Dashboard
2. On the navigation bar, select Menus to open the Menu Admin tool
3. Select Manage Company Menu
Configuring Switchboard Menu Filter for a Category
1. Click the category you want to configure to expand it
2. Click Edit Category on the expanded category
3. Configure Category Menu Visibility options. Click Save when you've finished.
Configuring Switchboard Menu Filter for a Product
1. Navigate to the category the product is nested under. Click the Product you want to configure to open the modal
2. Scroll down to Menu Product Visibility to configure options. Click Save when you're finished.
Configuring Switchboard Menu Filter for a Modifier
1. Navigate to the category > product that the modifier is nested under. Click the Modifiers button to open the modal.
2. Find the modifier you want to configure and click Edit
3. Click the Modifier Settings tab at the top of the modal.
4. Scroll down to Modifier Visibility and configure Menu Visibility. Click Save when you're finished.
Configuring Switchboard Menu Filter for a Nested Modifier
1. Within the Modifier Modal, click the Modifier Choices tab.
2. Find the nested modifier you want to configure and click Edit.
3. Scroll down to Menu Filters and configure the Menu Visibility options. Click Save when you're finished.
IMPORTANT: Once you've completed your configurations, spot check a few categories, products, modifiers, etc. to ensure items are visible and hidden as expected.
Q: What is the default visibility of a new category or product?
A: When a category or product is created, it will be available on all visibility filters. As a reminder, categories and products are not available until they are actually added to the Store Menu.
Q: Can a category include a mix of brand-exclusive, Rails-exclusive, and Switchboard-exclusive products?
A: Yes, configure the category filter to include Branded Ordering Channels, Rails - External Ordering Partners (EOPs), and Switchboard. Then, select the appropriate visibility settings for each underlying product. Products inherit visibility settings from the category and category settings override any underlying product visibility. Similarly, modifiers inherit visibility settings from the product.
Q: What if I filter on a modifier group with a preselected option?
A: If a modifier group containing a preselected modifier is filtered out of an ordering platform, the order will be sent to the POS with the pre-selected option.
Q: What happens if a caller wants to reorder an order from Serve, Mobile Apps, API, etc. on Switchboard and an item in their basket isn’t Switchboard enabled?
A: The Switchboard agent will be able to reorder the previous order, but Switchboard will remove the unsupported product from the basket and notify the user. Conversely, if a Serve user wants to reorder a Switchboard order on another ordering app, and the order contains an item that’s only available on Switchboard, then the item will be removed from the basket and the user will be notified.