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Silver / Silver Pro POS: How to delete a check or perform a refund in POS on a scheduled order


Audience:

Technical Teams, Account Managers, POS Administrators

Description of Issue:

How to delete a check or process a refund in POS on a scheduled (and consequently "pre-paid") order when there is a refund done in Olo. 
 
Solution A: 

The ticket must be deleted and can only be done on the same business day that the order was committed to POS.

Steps if the check is still open in POS:

1. Tap on recall
2. Tap on open ticket
3. Tap on delete

Steps if the check is closed in POS:

1. Tap on recall
2. Tap on closed ticket
3. Tap on reopen
4. Tap on delete

Solution B: 

To refund the order in the store:

1.Perform a refund from the POS

2. Reconcile against the transactions from OLO

 

Caveats:

None

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