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Silver Pro / Silver POS - Drive Thru Indicator Item in POS


Audience:

Technical Teams, Account Managers, POS Administrators

Description of Issue:

There is a need to set up an "Item" in POS to allow communication from Olo that an order is for Drive Thru pickup. The consistent External ID must be communicated to your contact at Olo to complete configuration for Drive Thru. Without this item, there will be no notation of "Drive Thru" on your POS check even if a guest selects "Drive Thru" as their handoff mode.

 
Solution: 

Silver Pro:

In Silver Pro Back Office, set up an Item:

  • Navigate to Menu > Categories & Items
  • Choose the Category on the left panel that you want to add this item to.
    • Add Item using this button (top right)   mceclip1.png
  • Name the Item accordingly.
    • This will show on your guest check.
    • We recommend "Drive Thru".
  • Set routing if you want "Drive Thru" to print on your prep chits.
  • Specify Print Priority as a high number so this will print at the bottom of your checks/chits.
  • Make the Item available at POS.
  • This is an "Menu Item" type. Please flag that.
  • Specify an external ID for Olo to use to send this item to the check.
    • You can use the system generated ID or enter one yourself if you prefer.
  • Set Sales Price a 0.00.
  • Select appropriate No Tax for the Item.
  • Flag 'Exclude from Net Sales
  • Save

 

mceclip1.png

 

 

Silver Essentials:

In Silver Back Office, set up an Item:

  • Navigate to Inventory > Categories & Items
  • Choose the Category on the left panel that you want to add this item to.
    • Add Item using this button (top right)   mceclip1.png
      • Name the Item accordingly.
        • This will show on your guest check.
        • We recommend "Drive Thru".
        • Make the Item available at POS.
        • Set Sales Price a 0.00.
        • Select appropriate No Tax for the Item.
        • Complete Basic Item Setup, then select "Extended Item Setup"  mceclip2.png
  • Specify an external ID for Olo to use to send this item to the check.
    • You can use the system generated ID or enter one yourself if you prefer.
  • Set "Printer Group" for routing if you want "Drive Thru" to print on your prep chits.
  • Flag as Non-Revenue (Exclude from Sales)
  • Save

 

Caveats

To enable Drive Thru once these configurations are in place in Silver Back Office, reference this article

 

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