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Expo Notifications Explained


Expo's intuitive design is focused on giving restaurant operators up-to-date and relevant contextual order information that is actionable by the use of:

Expo Notification Center: Orders that have urgent notifications associated with them will also live in the notification center for the duration that the order is on the tablet. The notification center indicates if the notification has been read or not. Items that can be seen in the notification center include: 

  • Customer arrivals 
  • Order failed 
  • Delivery canceled

Accessing Expo Notification Center: 

  1. In the upper-right corner of the Expo display, select the notification icon - Screen_Shot_2020-09-09_at_3.40.34_AM.png
  2. Page displays as:Screen_Shot_2020-09-09_at_9.03.13_AM.png

Order Card Badges

Notification Cause Action(s) To Resolve/Address
Picture1.png* Ordering customer has selected the "Pay-In-Restaurant"/Cash payment method, or has not paid for the order in full. Collect payment for order in-store.
Picture2.png* Dispatch courier canceled their delivery. The order is still active, request another driver to fulfill the order. In Expo or Dashboard, request new delivery to request a DSP assign a new courier. 
Picture4.png Picture3.png 

Dispatch courier is 7 or more mins delayed/early from the initially quoted delivery time.

None. 

Note: It may improve the ordering experience by contacting the customer to inform them of the change in the event of delays. 

Picture5.png

An order is greater than or equal to the large order amount set in Dashboard settings.

None. 

Note: This value is configured in the Expo settings area of Dashboard.

Picture8.png*

The order has failed because of online payment. 

Collect payment for order in-store. Contact the customer to notify of failure.

Screen_Shot_2020-09-05_at_12.52.09_PM.png*

 An order that is eligible for customer arrival notifications has been handed off to the customer. 

 None. 

Note: Using this badge will move order to done tab. If the user does not mark it up as picked-up, it will move to done based on the done time.

 * = This badge also has an alert banner that displays in the order details section of the Expo display.

 

Alert Banners  

Picture19.png

Cause: Your Expo device needs it’s expiration date extended so that you don’t have to register the device again.

Action(s) to Resolve/Address: Review the Reauthenticating Expo Devices article on the Olo Help Center. 

  Picture6.png

Cause: New orders have been received that need to be accepted or confirmed.

Action(s) to Resolve/Address: For Expo Standalone Only -Accept all orders in the "Needs Action" tab of Expo.

Picture1.png

Cause: The order has been early fired by restaurant staff from Expo. 

Action(s) to Resolve/Address: None. However, if the order has been early fired, the order should be being prepared. 

Picture2.png

Cause: An update is available that may include bug fixes, enhancements, and new features.

Action(s) to Resolve/Address: Press the banner or refresh the browser. 

YPicture1.png

Cause: The store’s POS (Brink, Aloha, etc.) has lost its connection to Olo. Online orders will not be received.

Action(s) to Resolve/Address: Contact your brand's POS Administrator, or reach out to Help@olo.com.

   Picture4.png   Picture3.png

Cause: Your Expo device is not connected to the internet. (Offline). 

Your Expo device was offline and is now connected to the internet. (Online).

Action(s) to Resolve/Address: Please check the WiFi signal and internet connectivity for offline issues. If the issue persists, please contact your Internet Service Provider (ISP).

Rails_Order_Fail_.png

Cause: An order originating from a 3rd party marketplace (Rails) has failed due to an issue sending the order to the in-store POS (bad payment, item unavailable, etc.)

Action(s) to Resolve/Address: Contact the marketplace directly. 

Dispatch_Order_Fial.png

Cause: An order with Dispatch as the handoff has failed due to an issue sending the order to the in-store POS (bad payment, item unavailable, etc.)

Action(s) to Resolve/Address: Contact the customer to notify them of failure and that no payment was collected. Do not begin preparing the order as the customer must re-attempt to submit the order if Dispatch delivery is still desired. 

 

Full-Screen Alerts (a sound will play when these display)

giphy.gif 

Cause: A order has been received, or a previously received order still needs to be accepted or confirmed.

Note: This notification is exclusive to locations using Expo in the standalone mode only. It will restart the flashing and audio alert sequence every 2 minutes until all orders have been accepted or confirmed. 

Action(s) to Resolve/Address: Accept all orders in the "Needs Action" tab of Expo.

 

Delivery_Cancel_Loop.gif

Cause: The delivery service provider (DSP) courier has canceled, and can no longer service the order. 

Action(s) to Resolve/Address: In Expo or Dashboard, request new delivery to request a DSP assign a new courier. 

OrdepHALE.gif

Cause:  A pick-up or delivery order has failed due to payment, item availability, etc. 

Action(s) to Resolve/Address: Collect payment for order in-store is the end customer is picking up. Contact the customer to order again, if it was a Dispatch order. Contact the marketplace if it was a Rails order. 

 

Pop-Up Alerts (a sound will play when these display)

Untitled6.png

Cause: The store’s POS (Brink, Aloha, etc.) has lost its connection to Olo. Online orders will not be received.

Action(s) to Resolve/Address: Contact your brand's POS Administrator, or reach out to Help@olo.com. 

Note: This notification has an alert banner that also displays. (POS Offline)

  554.png

Cause: Customer has pressed the "I'm Here" trigger signaling their arrival to the restaurant. 

Action(s) to Resolve/Address: Using the customer details provided in the pop-up dialog box, locate and handoff the customer's order. 

Delivery_Cancel.png

Cause: The DSP Courier has canceled, and can no longer service the order. 

Action(s) to Resolve/Address: In Expo or Dashboard, request new delivery to request a DSP assign a new courier. 

Note: This notification has an order badge that also displays on the order card. A banner will display on the order details page and a full-screen alert. 

ss.png

Cause:  A pick-up or delivery order has failed due to payment.

Action(s) to Resolve/Address: Collect payment for order in-store is the end customer is picking up. Contact customer to order again, if it was a Dispatch order. Contact the marketplace if it was a Rails order. 

Note: This notification has an order badge that also displays on the order card. A banner will display on the order details page and a full-screen alert. 

 

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