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Toast Failed Order Errors


Audience:

Menu Administrators, POS Specialists, Technical Teams

Description:

This article is meant to provide the Olo Support team with details about what the Toast errors mean in either Failed Order POS Reports or Basket Testing. These errors are generated from the Toast API, and are NOT Olo errors. The first part of each section is the error as seen within the reports or the internal Basket Tester, and the bulleted section is the explanation of the error. The key (or main takeaway) from these errors are colored in red.

Errors:

Error Message: 'Transmission Error.' | Inner Technical Details: 'Error of request to Toast API.VendorWebService URI: https://ws-api.toasttab.com/orders/v2/prices. Method: POST. Response: {"status":404,"code":10003,"message":"com.toasttab.service.config.exception.PublishedEntityNotFoundException: Cannot find published entity (7085fbb6-1eff-4935-abb9-a3170c49f072) in current restaurant","messageKey":null,"fieldName":null,"link":"https://jersey.java.net/apidocs/2.8/jersey/javax/ws/rs/NotFoundException.html","requestId":"2f3034fd-b5f7-49d6-bf51-76930e50745b","developerMessage":null,"errors":[],"canRetry":null}'

  • Either a menu item, or configuration value that is not present in Toast for this location. The best way to figure out which value is failing is to take the JSON data from the order through Admin and search for the GUID.

Error Message: 'Transmission Error.' | Inner Technical Details: 'Error of request to Toast API.VendorWebService URI: https://ws-api.toasttab.com/orders/v2/prices. Method: POST. Response: {"status":400,"code":10025,"message":"Modifier option group (d946f085-c257-4e9b-bd92-e8f0aed13b16) does not belong to the item (88baee26-0f05-4748-a1db-f672bf882763)","messageKey":null,"fieldName":null,"link":null,"requestId":"9d2fcd88-1793-44e8-b54e-c3745033d19d","developerMessage":null,"errors":[],"canRetry":null}'

  • The modifier item that is being added is not part of the Option Group. Perform a basket test for the item(s) that failed in the order, and you should see the same error. Search for the GUID, and it will point to which item is causing the failure.

Error Message: 'Transmission Error.' | Inner Technical Details: 'Error of request to Toast API.VendorWebService URI: https://ws-api.toasttab.com/orders/v2/orders. Method: POST. Response: {"status":400,"code":10025,"message":"Customer phone cannot be empty","messageKey":null,"fieldName":null,"link":null,"requestId":"2f605c16-1d3f-49c2-a6be-0175b9b21afa","developerMessage":null,"errors":[],"canRetry":null}'

  • This error is usually caused by a third party not sending Olo the customer phone number in the Contact field in the Olo API.

Error Message: 'Transmission Error.' | Inner Technical Details: 'Error of request to Toast API.VendorWebService URI: https://ws-api.toasttab.com/orders/v2/prices. Method: POST. Response: {"status":400,"code":10025,"message":"Item (afaef6f1-33d4-42bf-bd14-97a62cd95ddb) does not belong to the group (5b145093-c5d9-451d-bb1b-82466b4cb4d5)","messageKey":null,"fieldName":null,"link":null,"requestId":"6c85d300-3683-4b5d-8e49-4641a17a7c54","developerMessage":null,"errors":[],"canRetry":null}'

  • An item is not present in the Menu Group in Toast. Perform a basket test for the item(s) that failed in the order, and you should see the same error. Search for the GUID, and it will point to which item is causing the failure.

Error of request to Toast API.VendorWebService URI: https://ws--api-toasttab-com-guhoopz7625q.runscope.net/orders/v2/prices. Method: POST. Response: {"status":403,"code":10010,"message":"You are not permitted to access this resource","messageKey":"You are not permitted to access this resource.","fieldName":null,"link":"You are not permitted to access this resource.","requestId":"a4c7d5bf-d02a-46df-9c6b-ed15eb08aa4d","developerMessage":null,"errors":[],"canRetry":null}

  • API has not been enabled in Toast. Toast support will need to work with the customer to enable the location’s API.

Error Message: 'Transmission Error.' | Inner Technical Details: 'Error of request to Toast API.VendorWebService URI: https://ws-api.toasttab.com/orders/v2/prices. Method: POST. Response: {"status":400,"code":10025,"message":"Invalid UUID string: 300000001513523391","messageKey":null,"fieldName":null,"link":null,"requestId":"2a742bbe-2155-482a-8549-9ce1efbaf985","developerMessage":null,"errors":[],"canRetry":null}'

  • Either a config value or a menu item does not have a GUID assigned. First, review the POS Configuration tab to make sure all applicable fields have a valid value. Second, perform a basket test for the items that caused the failure and look for any missing mapping values.

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