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Aloha POS: Error x4D - (0xC006804D) - Invalid Promo


Audience

Technical Teams, Engineers, Product Managers

Description of Issue

Error x4D - (0xC006804D) - Invalid Promo occurs when the requirements of the Aloha Promotion are not met by the guest. 

POS Specific Error: <?xml version="1.0" encoding="utf-16"?> <PosError xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" />. POS Error Code: 0xC006804D. POS Error Description: Invalid Promo.

Solution

Confirm that all requirements intended for application of the discount via Olo match what is configured within the Aloha Database.

 Steps to Correct

    • In Aloha Configuration Center, navigate to Maintenance --> Payments --> Promotions
    • Select the Promo ID that was entered for the "POS Reference ID" in the Olo Coupon tool. 
    • Verify that all settings of the promotion are correct for the desired stipulations of the offer. 

Caveats

This error differs from x4B - Invalid Promotion in that the x4B error is related to the existence of the Promo ID in the Aloha Database and said promo being flagged as active. 

Keywords: Invalid Promo, x4D, 0xC006804D 

 

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