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Managing Dispatch orders via Expo


If you need a refresher, Expo is a browser-based software solution that helps your in-store teams manage all front and back of house operations without having to leave the counter. Expo can be very useful in helping users at store level manage their Dispatch order flow effectively.

Below is a screenshot of the Expo home screen that gives you an overview of all current orders. The areas with red boxes show:

  • Order Handoff Mode Description
  • Timestamps on order status
  • Delivery Details, including Driver name and number, Delivery Address, Olo Order ID, and Third-Party Delivery ID (use this ID when interacting with DSPs so they can look up the order on their end)

Dispatch_Overview__1_.png

Within each order you can click Actions and then Request a New Delivery if needed or click on Request New Delivery in the Order Details (screenshot + video walkthrough below).
 

Request_New_Delivery_1__1_.png

 

 

Notifications & Cancellations

Notification badges are as follows:

  • Delivery Early: Displays if a driver is scheduled to be 7 + mins early.
  • Delivery Late: Displays if a driver is scheduled to be 7 + mins late.
  • Delivery Cancelled: Displays as soon as the driver cancels (see the screenshot below):

Dispatch_Deck__1_.jpg

On cancellations, Expo will notify you in the following order:

  • Delivery Cancelled badge
  • “This delivery has been canceled...” in red at the top of the order
  • 'Canceled' icon with the time stamp in the Delivery Details (see screenshot below)
     

Delivery_Canceled__1_.jpg

  • A pop-up notification will also appear with details and actionable next steps 

 

Screen_Shot_2020-06-12_at_10.07.06_AM__1_.png


Finally, if there is no interaction at the store on Expo for two minutes after a cancellation has occurred the screen will flash red with a 'Delivery Canceled' message. Users at the store level must interact with Expo to clear it. 

More features and functionality will be coming to Expo later in 2020, including the ability to submit Dispatch support tickets thru Expo.

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