Technical Teams, Developers, Account Managers, Database Administrators, and Product Teams.
Description of issue:
All orders sent by Olo suddenly start failing. These orders will fail until EOD then function as normal again. The reason for the sudden order failures is that a checkout has been run for the Olo interface employee. Just like a FOH employee, if a checkout has been run, that employee can't enter any new orders until they are clocked out, then clocked back in, or the checkout is deleted.
2020-07-21 20:45:25.1868|2020-07-22 03:45:25.1868|INFO|COM error when validating order 1475617551
System.Runtime.InteropServices.COMException (0xC0068010): Exception from HRESULT: 0xC0068010
There are two solutions to choose from that can work in this situation.
A. Log into the FOH using the Olo employee ID, then clock out and back in.
B. Log into the FOH as a manager and delete the Olo employee checkout.