Technical Teams, Engineers, Product Managers, Corporate IT Contacts, Corporate Security
Description of Issue
Error 04 - (0xC0068004) - Error trying to login to Aloha that happens when Iber(qs) is trying to login an employee ID for which the password POS is expecting is invalid.
2019-06-20 06:06:53.1841|2019-06-20 10:06:53.1841|WARN|Error trying to login to Aloha System.Runtime.InteropServices.COMException (0xC0068004): Exception from HRESULT: 0xC0068004
Confirm that you can login to POS with the interface employee with/without a password in accordance with your set up in Olo. Meaning, if you have a password set up for Olo to use with the interface employee or if you do not have Olo set to use one, test without one. Solve the issue in POS based on those results.
Steps1) Stop the OloUpdate Service & OloAlohaService on your BOH machine - in that order
- services.msc > select service > right click > stop
- If the screen prompts for a password and you do not wish to use one, then logout and move to step 3 to clear the password.
- If the screen prompts for a password and you do wish to use one, but yours expired, then reset the password as you would for any other employee, then contact Olo's help team to have your new password configured on the Olo side and then move to step 4.
- services.msc > select service > right click > start
CaveatsThis article should be applied to both the commit and validation employees.