NCR Cloud: Orders failing when attempting to commit ( 403 Error )

Audience

Technical Teams, Account Managers, Engineers, & Product Teams

Description

When attempting to commit an order to Ordering Essentials, you recieve a 403 error response.

Example Related Error

Response HTTP Status Code: 403

Response Body: Response: { "code": "403", "message": {"ErrorMessage":"Following resources failed validation: Store(nnnnnn)","UsesCloudAuthorization":true,"ServiceName":"SC-FormattedOrder Calculate Tax And Total","EntityType":1,"EntityExternalId":"nnnnnn","AuthzMachine":"cc-prod-hd36","StoreXref":"nnnnnn"} }

Solution

Edit Olo Enterprise Unit to match on both Olo and BSP. 

Steps

1. NCR to confirm the Enterprise Unit as part of the "OmniChannelOrganization" and safely share details with Olo. 
2. Olo to reconfigure the "OmnichannelEnterpriseUnit" and confirm the OmniChannelOrganization is accurate as well. 
3. Confirm the Store Identifier is correct in Olo (the Aloha Security Key Number).