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NCR Cloud : Failed Order Response at Checkout


Audience

Operators, Technical Teams, Account Managers, Engineers, & Product Teams

Description

During checkout, a guest gets a response indicating that the order failed and cites which items failed.

Here is an example screenshot: 

mceclip0.png

Solution:

DBA and/or Olo Menu Manager should review the mapping in Olo's Menu Admin and CFC to address the following according to relevance:

  • Check menu mapping for typos.
  • Confirm the syntax in the mapping is correct and that the modifiers and mod groups are not swapped.
  • Confirm that the items are 'active' in CFC.
  • Confirm that the mod groups are indeed assigned to the parent items in CFC.
  • Confirm your modifier group properties match between Olo and CFC, i.e., minimums and maximums.
  • Confirm there are not store versions for your menu that the store getting this error should be using via hierarchies.

Caveats:

This list is iterative, so please check back for additions. We will edit it as we encounter more scenarios that may cause this response.

 

 

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