Back to Olo.com

Expo Settings Guide


Through the Dashboard, Expo users can customize Settings allowing you to customize Expo to best fit your in-store workflow. To access these settings, log in to the Dashboard, click the Expo tab. 

 

Brand Settings (configured on Dashboard)

Location Settings (configured on Dashboard)

Device Settings (configured on Expo)

 

Brand Settings: 

Brand managers will see Brand Settings given they have the Brand Manager and Expo permission. 

Screen_Shot_2021-04-27_at_9.29.23_PM.png



Brand managers can set defaults and permissions that will apply to all vendors 

A: By setting an amount here, a 'Large Order Badge' will display for any orders at, or above, this threshold making them easier to identify in Expo. Stores can override this on the location level if their needs differ from the default. 

B: Stores selected here will be enabled to re-request Dispatch deliveries from Expo. If this is enabled, store managers will need to create an Expo user in order to perform this function on Expo. 

C: Stores selected here will be enabled to issue refunds from Expo. If this is enabled, store managers will need to create an Expo user in order to perform this function on Expo. 

 

D: Selecting a timeframe here will determine how often your teams will need to reauthenticate their Expo device. The options are 90 days or 5 years. Stores can override this at the location-level if their needs differ from these defaults. 

E: The Expo User Guide will always be available to download from this page. 

 

Screen_Shot_2020-10-16_at_10.40.29_AM.png


Location Settings (All Modes):

Location Settings is viewable to all Dashboard users that have the Expo permission. Store managers can customize Expo, authenticate devices and create Expo users from Expo. 

A: Stores can set a large order threshold. A badge will display on Expo when the order amount is at, or above, this threshold making it easier to identify large orders. 

B: If a location wants to print from Expo, print layout options can be selected here (beta only). 

C: Stores can hide orders beyond today. This means future days' orders will not display on Expo.

 

D: Stores can set a device expiration timeframe. The options are 90 days and 5 years. Devices will need to be re-authenticated on the interval selected here. 

 

E: The Expo User Guide will always be available to download from this page. 

 

Locations Settings (Standalone Mode):

Screen_Shot_2020-12-16_at_5.25.00_PM.png

 

F: At any point, you can print an order from the Order Details screen. Additionally, on the standalone product, you have the ability to print from the Order List. If group printing is enabled:

  • The Confirm button now displays as a Print button.
  • Once you’ve clicked Print, all orders currently on the Order List will print.

 

G: You have the flexibility to auto-accept orders without Expo running.

  • This defaults to Relaxed and in most cases is the appropriate setting for restaurants. For this function, Expo must be running during business hours. During non-business hours Expo will continue to accept orders for up to 13 hours even if the device is turned off.
  • The Never option is for brands who have bad internet or short lead times. If Never is selected, Expo must be running in order for the order to be accepted.
  • The Always option is designed for brands that have long lead times and don’t necessarily need to see incoming orders right away. This might be a great option for a brand that requires 12+ hour lead times. It is the restaurant operator’s responsibility to check Expo periodically for new orders.

Device Settings:

Settings that may need to be configured differently between multiple devices within a single restaurant location live on the Expo device.

Please see the Expo Device Level Notification Configurations for notifications configurations. 

 

Settings are accessible via the Menu Cog > Settings

Screen_Shot_2021-02-08_at_12.27.45_PM.png

 

2297e401-6a87-40cb-871c-ae7e4db8642d.png

A: Turning this on will make a "Future Day" badge display on the Expo order cards. 

Screen_Shot_2021-02-08_at_12.35.26_PM.png

Didn't find what you need?

Submit a request to our Help Team and someone will
get back to you shortly.

Submit a request

Copyright © 2020 Olo. All rights are reserved.