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Expo User Permissions

What is an Expo User?

Expo users are front-of-house employees entrusted to perform high-risk actions such as re-requesting Dispatch deliveries. It’s important to note that Expo users are:

  • Different than Dashboard users
  • Not tied to an email address
  • Do not have access to Dashboard
  • Easy to create and archive
  • Auditable

How do I create an Expo user?

Store Managers with Dashboard access need to create an Expo user for each employee that will be performing high-risk actions on Expo. To do this, the manager should navigate to Dashboard > Expo > Location Settings > Users. Here you will see the following screen.



Click, Add User and then enter the employee’s name and the permissions they should be granted on Expo. Actions considered high-risk are: 

  • Requesting Dispatch deliveries
  • Refunding 
  • Early firing over 8 hours in advance 
  • Re-authenticating the device  

Currently only requesting Dispatch deliveries and refunded need to be explicitly turned on for a user. 


Click Save and have the employee enter a PIN to be used on Expo.


How do I perform a high-risk action on Expo?

When an Expo user goes to make a high-risk action on Expo they will be prompted to enter their PIN to authorize the action.



Why don't see "Request deliveries"  or "Issue refund" in my User Permission list on Dashboard?

Corporate users with the "Brand Manager" permission must enable this feature in order for it to display on the user page. If you do not see it, please contact the corporate office. 


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