Technical Teams, Account Managers, POS Administrators
Description of Issue:
Olo released a feature to add custom fees to orders. These custom fees can be added for any reason determined by the brand to the body of the check/order. These can be enabled for all orders or for specific hand-off modes for 1 to many vendors (stores). There is a taxable setting in Olo for these custom fees but the POS returns the order's tax information according to the POS configuration upon validation.
In Silver Pro BO, set up a Charge:
- Name the Charge accordingly
- Specify an external ID (Olo will use this external Charge ID to pass down the calculated or specified amount to Silver Pro.)
- Choose "Prompt for Price at POS".
- Select appropriate Tax for the Charge.
Silver Pro will accept the amount Olo sends for the charge on the order based on what is configured in Olo for the handoff mode(s) through the integration.
Silver Essentials does not support the use of charges. There is a different article to support Fees for Silver Essentials