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Dispatch Accountability Matrix

The Dispatch Accountability Matrix provides you and your store operators with the information needed when resolving delivery disputes, cancellations, refunds, etc. Please use this guide as a resource when working to resolve support issues with your guests, Olo, or a Delivery Service Provider.

You may also wish to review Delivery Guidelines to understand the responsibilities associated with the delivery from start to finish.

To create a support dispute with a Delivery Service Provider directly, please follow the steps outlined in this article.

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