Dispatch Accountability Matrix

The Dispatch Accountability Matrix provides you and your store operators with the information needed when resolving delivery disputes, cancellations, refunds, etc. Please use this guide as a resource when working to resolve support issues with your guests, Olo, or a Delivery Service Provider

You may also wish to review Delivery Guidelines to understand the responsibilities associated with the delivery from start to finish.

To create a support dispute with a Delivery Service Provider directly, please follow the steps outlined in this article.