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Reconciliation Guidelines & Reports


Are you attempting to reconcile your deposits using the Dashboard's Sales Reports? Please follow the steps below for guidance before trying to reconcile:

1. Log in to the Dashboard at https://my.olo.com

2. Click on the Store Settings tab on the left side of the screen under Settings

 
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3. You may be prompted to select a store if you have access to more than one location through your Dashboard. If so, choose the store from the right-hand section and click on Confirm Store Selection.

 

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4. Next, go to Store Information and scroll to the bottom of the page. Under Advanced Order Strategy, you will want to confirm your store is using one of the two options under Schedule Order Billing Mode.

  • Bill When Placed (aka Scheduled): The guest's credit card is charged the moment they place the order

  • Bill When Fired (aka Committed): The guest's credit card is charged the moment the order is sent to the POS to be prepared

    This setting is vital to understanding what reports you should be pulling to help reconcile your deposits. 

6. Once you have confirmed the Schedule Order Billing Mode for your location, click on the Reports tab and click on Sales & Orders.


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You will also need to Confirm Store Selection before requesting reports. 

7. The last step before requesting reports is to select the dates you want to reconcile - please click on the calendar and select the date or date range you would like to pull reports for. Click Apply once you have selected your dates. 

 

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8. If you are using Bill When Placed at your location, we recommend you select the following options for your date range and press Generate Report for each of these reports:

  • Daily CC Breakdown - Placed Orders

    Orders placed for a restaurant or group of restaurants by day, broken out by credit card type

  • Itemized Adjustments 

    List of adjustments, including both full refunds and sub-total adjustments

  • Itemized Cancelled Orders 

    List of canceled orders

     

9. If you are using Bill When Fired at your location, we recommend you select the following options for your data range and Press Generate Report for each of these reports:

  • Store Breakdown - Closed Orders 
    Orders picked up or delivered (“closed”), broken out by the restaurant

  • Itemized Adjustments 
    List of adjustments, including both full refunds and sub-total adjustments

  • Itemized Cancelled Orders 
    List of canceled orders

     

10. Once you have generated these three reports, go to My Reports under the Reports Tab to retrieve your reports.


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11. Download the reports and begin reconciliation:

  • Bill When Placed

    • Establish Total Credit Card $ amount from the Daily CC Breakdown - Placed Orders
    • Subtract the combined Total $ of the Itemized Adjustments & Itemized Cancelled Orders 
    • Example: Daily CC Breakdown Placed Orders Total - (Itemized Adjustments Total + Itemized Cancelled Orders Total) Deposit 
  • Bill When Fired

    • Established Total Credit Card $ amount from the Store Breakdown - Closed Orders
    • Subtract the Combined Total $ of the Itemized Adjustments & Itemized Cancelled Orders
    • Example: Store Breakdown Closed Orders Total (Itemized Adjustments Total + Itemized Cancelled Orders Total) = Deposit

 

NOTE: If you are still having trouble reconciling please reach out to help@olo.com and provide all of the information required to assist with reconciling your deposits. 

 

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