Technical Teams, Developers, Account Managers, Database Administrators, and Product Teams.
Description of Issue:
In some instances, after you upgrade to v15.1, the Aloha Interface Terminal will not come up completely to the state where it is running with a "floating logo" like a FOH terminal. This is not always required.
Here is a log excerpt to show you what you might see:
2019-01-23 10:58:26.4396|2019-01-23 17:58:26.4396|INFO|Iber was up and COM available, but logging in failed
2019-01-23 10:58:38.9820|2019-01-23 17:58:38.9820|INFO|Starting Iber
2019-01-23 10:58:39.5436|2019-01-23 17:58:39.5436|INFO|Iber started with process ID 8136
2019-01-23 10:58:51.5556|2019-01-23 17:58:51.5556|INFO|Iber is still Starting
2019-01-23 10:59:03.5676|2019-01-23 17:59:03.5676|INFO|Iber is still Starting
2019-01-23 10:59:18.8868|2019-01-23 17:59:18.8868|WARN|Reached maximum number of attempts (10) - giving up
2019-01-23 10:59:18.8868|2019-01-23 17:59:18.8868|WARN|Error trying to login to Aloha
System.Runtime.InteropServices.COMException (0xC006804E): Exception from HRESULT: 0xC006804E
A potential workaround to address this issue can be to navigate to %iberdir%\Aloha\Bin and remove/rename the file PrintIntercept.atg.dll and then restart the OloAlohaServices and OloUpdate Service. As always, if this does not help the behavior, you may need to enlist the help of your POS Support resource.