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Xpient POS: Item Not Found (Kitchen Message)


Technical Teams, Customer Success Teams, and Client's POS programmer   


Resolve "Item not Found" error message caused by Kitchen Message


If an "Item Not Found" error message is being generated, but all items in the basket are present in tbl_ItemMaster, the issue may be the setting below in the Orderent.ini file located under C:\IRIS\INI:


Update the KITCHEN_MESSAGE setting to equal the configured value, then restart the IRIS Services. This should resolve the issue.

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