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Xpient POS: Item Not Found (Kitchen Message)


Audience:

Technical Teams, Customer Success Teams, and Client's POS programmer   

Objectives: 

Resolve "Item not Found" error message caused by Kitchen Message

Solution:

If an "Item Not Found" error message is being generated, but all items in the basket are present in tbl_ItemMaster, the issue may be the setting below in the Orderent.ini file located under C:\IRIS\INI:

  • [SPECIAL_ITEMS]
  • KITCHEN_MESSAGE=#####

Update the KITCHEN_MESSAGE setting to equal the configured value, then restart the IRIS Services. This should resolve the issue.

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