A dashboard user can review the status of Dispatch support tickets by pulling a Support Ticket Report for specific stores, which outlines the support resolution and any refunded amounts.
To pull a Support Ticket Report :
- In Dashboard, navigate to the Reports section of the sidebar and select Dispatch
- Click Confirm Store Selection to select the store(s) to generate the report for
- In the Report dropdown, select Support Ticket Report
- If desired, filter on a specific timeframe.
- Click Generate Report
- Go to My Reports to download the generated Support Ticket Report
Attached is an example of the Support Ticket Report. In addition to general order and ticket information, it contains the fields:
| Refund Order Subtotal | This denotes that order subtotal was refunded |
| Refund Delivery Fee | This denotes that delivery fee was refunded |
| Refund Tip | This denotes that the tip was refunded |
| Refund Other | This denotes that the DSP didn't identify the refund cost in a specific category |
| Auto-generated? | TRUE/FALSE if ticket created via Quick Ticket |
