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Micros Error: Object reference not set to an instance of an object.:-1


Description of issue:

Customer order fails with the given error: Object reference not set to an instance of an object.:-1

 

Audience:

Technical Teams, Account Managers, Product Development, and Brand IT

 

Root Cause:

 

This is an error due to mapping with combo meals and combo meal items.  This can also be caused when a service charge, tender, discount or order type are not active in the POS.  The micros 3700d.log will provide more details if one of these is the cause.

Solution:

A required component of the micros combo meal is a combo meal main item. Without this choice, a combo meal can't be ordered through Olo or in the store.  Ensuring that each combo meal contains the first combo group mapped to a combo main side not a combo side group.  

 

Keywords:

micros, error, menu, customer order, mapping, failed order, combo meal. 

 

 

Caveats:

There are no caveats to this resolution.

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