The Dispatch team has created a new, simpler process for you to request Dispatch activation. Once a brand has established a Dispatch agreement with Olo and completed the necessary setup, please follow these steps to bring Dispatch delivery to your stores.
Step 1: Check
Confirm that your store has Dispatch coverage either by pulling a Dispatch Coverage Report or checking the address in the public coverage checker here. This is a necessary step, because requesting Dispatch activation for a store that is not covered by at least one Delivery Service Provider will result in delivery errors and create poor guest experiences.
Step 2: Request
Fill out your brand's Dispatch Activation Form to officially request Dispatch for your store(s). This link should be provided to you by your corporate team. If you don't have this link, please email firstname.lastname@example.org to have it re-sent.
You will receive an email confirmation once you have submitted the Dispatch Activation Form.
Step 3: Enable
After 3-5 business days from receiving the Dispatch Activation Form, you will be notified via email that the Dispatch team has surfaced the Dispatch settings at your store.
Dispatch will not be live at your store(s) until you take this action in Dashboard:
Within Store Settings, scroll down to Dispatch Settings and toggle Dispatch ON. Click Save.
Double check that at least one Delivery Service Provider can deliver to your store, by selecting the link that says "Which providers cover my location?"
Congratulations, your store is now able to accept deliveries with Dispatch!
For a visual demonstration, please watch our Webinar - How to Request Dispatch.