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MICROS Error Message: Could Not Find the Employee in the Database


Audience

Technical Teams, Customer Success Teams, and Client's POS programmer   

Objective

An Olo vendor (store/location) experienced a failed order on both the Order Failure Technical Details and the Olo log stated this error as the cause: "Could Not Find the Employee In the Database".  This article outlines the steps to resolve this issue.

Solution

This article outlines the steps needed to resolve this issue to enable Olo ordering.  Olo uses an Employee in the MICROS database to inject all orders into the POS.  This employee is linked to a POS API Employee class.  Many times restaurant managers will "terminate" or add an end date to this employee.  This causes micros to reject all orders because the employee is not active.

Step 1

Determine the employee number that is configured for Olo use. 

  • Login to Olo Dashboard (my.olo.com)
  • Go to Store Settings
  • Select the desired store (confirm store selection)
  • Select POS Settings (Red Box)

  • Select Configuration Tab (Red Box) 
    • Note: You may not see the tabs in the yellow box but they are not necessary for this task.

  • Make note of the EmployeeId value (9997 in the example)

  • Minimize the Dashboard


Step 2

Resolve the issue with this employee in micros.

  • Login to POS configurator on your MICROS POS System
  • Select the Employee Tab
  • Select the Employee Button
  • Select the Employee from Step 1 (9997 in the example)
  • Go to the Employee Status Tab



  • If there is a Terminated Date, remove it
  • If there is an Effective to Date, remove it
  • Check the Employee Class via the Security Tab
    • Note: The error message if this is not correct is different but it is a good idea to check this while here



  • Save any changes and close POS Configurator
  • Reload the micros database in the Micros Control Panel

 

Step 3

Confirm that this resolved the issue.

  • Return to the Dashboard that was minimized at the end of Step 1
  • Select the Basket Tester tab



  • Select an item from one of the categories
  • Press the Test Basket button (Green Box from above screenshot).
  • Confirm the basket test returns a valid response



Step 4

If this vendor was disabled due to multiple failed orders, you will need to re-enable it

  • Return the Store Settings page by pressing on the store name in the store settings details



  • Select the Enable/Disable Store option



  • Type a reason and then press the Enable button

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