When a customer opts for Dispatch, a specific driver is assigned to deliver their order from the restaurant to the customer. The store is able to see the driver's name and phone number temporarily within the specific Order Details in Dashboard. However, the time a specific driver is assigned will vary depending on the make time of the order.
For both ASAP and Scheduled orders, the DSP assigns a driver near the end of the basket's make time. This ensures that the driver is available at the restaurant close to when the food preparation is complete, to minimize how long the food needs to wait before being picked up.
Delivery Quotes for Scheduled Orders
For Future Scheduled orders (not ASAP), the DSP will still return a delivery quote for the customer during the checkout process. However, a specific driver will not be assigned until closer to the necessary pickup time of the order.