A new mismatch report is available in Dashboard to help brands manage their POS and menu discrepancies. To access this report you'll need brand-level access.
- Under the Brand category, select Brand Settings
- Across the top of the page, you'll have the option to click on a new Mismatch Report tab.
Each location that has a mismatch (since the most recent POS menu check) will appear in the report. You’ll have the ability to drill down into each vendor, while also getting an overview. The report will be updated twice a day after each price sync.
We encourage you to periodically check this report and fix any errors that appear so items that are not orderable get removed from the menu. Keeping your menu updated provides a much better user experience for your customers. Once you've run this report, you'll also be able to export the information in a .CSV file should you want to further manipulate the data.
If you have brand-level access but don't see the option to view mismatch reports, open a ticket and our Support Team will be happy to assist you.