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RPOS: Errors from EOI to Olo


Audience:

Technical Teams, Developers, Account Managers, Database Administrators, and Product Teams.

Description of Issue:

When running a 3rd party SDK application that integrates to RPOS, RPOS will respond with errors when the POS configuration or environment in the physical store's database does not support the COM call that the SDK application requests.

 

Solution:

Interpret error codes in this chart and make configuration changes to resolve the POS errors, so that your team can take steps to resolve the local issue.

 

 

Error Code

Error Description

1

Point of Sale not Available

2

Invalid XML Document

3

Invalid Order Date/Time

4

Invalid Pickup Date / Time

5

Invalid Fire Date / Time

6

Customer Name Required

7

Customer Phone Required

8

Invalid Item Number

9

Invalid Item Type

10

Invalid Item

11

Invalid Item Quantity

12

Invalid Item Price

13

Item Locked At Site

14

Invalid Condiment Mode

15

Invalid Combo Substitution Item

16

Invalid Combo Sequence Number

17

Discount Amount Too Large

18

There are no sales items in order

19

Invalid RPOS External Order ID

20

Payment Type Not Supported

21

Invalid Tender

22

Invalid Credit Card Number

23

Invalid Credit Card Expiration Date

24

Order is already committing

25

Order is already finalized/cancelled/refunded

26

Service Charge Amount is too large

27

Order failed to store

28

Transaction is already active

29

Invalid RPOS transaction number

30

Order is already validating

31

Discount is invalid

32

Site Credit Pre-Pay is not allowed

33

Site Tender is not allowed

34

One or more Site Configuration options are invalid.

35

PickupDateTime/FireDateTime is in the past

36

Too many orders in the given 15 minute interval

38

PickupDateTime/FireDateTime is less than the min threshold time configured at the site.

40

Could not open a connection to SQL Server

41

ExternalOrderID is already being used on the current day.

42

Order has not been commited

43

Order has already been fired

44

Invalid External Tender Total Amount

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