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Aloha POS: Dispatch Fees & Tips Setup


Audience

Technical Teams, Account Managers, Product Development, and Brand Managers


Description of issue

Olo can send the Dispatch Fee (as quoted by the DSP) and/or the Dispatch Tip (as indicated by the guest) down to Aloha POS. Both are sent down to POS via a "memo" item. This article is to define those options to assist the DBA on the brand side with the setup in POS. This is for "Dispatch" and is not applicable to "Own Fleet Delivery", though they have some similarities. 
 

Solution

Dispatch Fee via Memo Item 

Use a Memo Item set up as a copy of the Aloha Memo Item that was setup initially for Olo.

  • This item is often referred to by Aloha users as an "open item", flagged as follows:
    • Ask For Price
    • Ask For Description
  • For use with "Dispatch Fee" in Olo.
  • Name it 'Dispatch Fee'
  • Set up Tax on the Memo Item as is appropriate for the store
    • When this option is used, taxing can be handled on the Olo side when setting up your Dispatch Fee and that will be sent to the POS using the Memo Item.
    • This Fee will live in the body of the guest check that Aloha prints after the commitment to POS.

Dispatch Tip via Memo Item 

Use a Memo Item set up as a copy of the Aloha Memo Item that was setup initially for Olo

  • This item is often referred to by Aloha users as an "open item", flagged as follows:
    • Ask For Price
    • Ask For Description
  • Name it 'Dispatch Tip'
  • This Fee will live in the body of the guest check that Aloha prints after the commitment to POS
  • This Tip will not correlate in POS to the prepaid tender from Olo so as not to impact Cash Due in POS.

Steps to implement Fees + Tips in Olo

1) Setup both Dispatch Fee + Dispatch Tip in CFC under Maintenance > Menu > Items, Save and Refresh Data.

2) Contact Olo with your record ID's for each via this form.

3) The Olo team will configure the IDs on our side.

4) A restart of the OloAlohaService will be required after step 3.

 

Caveats: 

  • Not related to fees, the Dispatch Order Mode should be communicated to Olo as well.
  • Dispatch specific articles located here.

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