Back to

Disable a Delivery Service Provider

Olo gives you the ability to disable/blacklist DSPs (Delivery Service Providers) at the store level from Dashboard. Your brand has approved providers that can be used for deliveries. Through Dashboard you also have the option to exclude certain DSPs from providing deliveries at your discretion. When a DSP is blacklisted for your store, that DSP will be disabled from receiving delivery quotes, and will be unable to provide delivery fulfillment. 


Key Considerations

Please note that restricting a DSP may affect your available delivery area. If only one provider covers your store, we encourage you to pause Dispatch at your store entirely. Your customers will still see Dispatch as an available handoff mode for your store although no 3rd party delivery providers will be available.


Steps for Blacklisting a DSP

  1. From the Dashboard homepage select Store Setting and then select Store Information

  2. Scroll down to Dispatch Settings section

  3. In the Blacklisted Delivery Providers section, choose the DSP you would like to blacklist from the dropdown list

  4. Click Save Store Settings




Didn't find what you need?

Submit a request to our Help Team and someone will
get back to you shortly.

Submit a request

Copyright © 2018 Olo. All rights are reserved.