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MICROS: COM Component Error in Olo log


Updated

Audience:

Technical Teams, Customer Success Specialists, Client's POS programmer        

Description of issue:

Olo orders are failing with a reason of "POSUnspecified".  If the Olo log shows this error "Error trying to validate order with ID 156418576: System.Web.Services.Protocols.SoapException: [-956234657] Creating an instance of the COM component with CLSID {98D00E40-A787-4B18-B3AC-507DDD1E6966} from the IClassFactory failed due to the following error: c701045f Exception from HRESULT: 0xC701045F.", please follow the steps in this solution to resolve. 

Solution:

The solution is to add the PosApiWebService device to the User Workstation table in MICROS.

Steps to implement:

Step 1

Login to MICROS POS Configurator on store’s MICROS Server.

Step 2

Make sure that the PosAPI Web Service device is linked to this device type. This is under Devices/Devices in POS Configurator.

 

Step 3

Add this device to the User Workstation Tab under Devices/User Workstation in POS Configurator.

mceclip2.png

Step 4

The recommended configurations for this workstation are as follows:

options.pngprinters.pngorder_devices.png

 

Caveats: None listed

Keywords: micros, failed orders, CLSID, COM, Component, POSUnspecified

JT20171128

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