Previously, brands were only able to specify customer-facing messages on the 'Order Placed' page for pick up, drive-thru, and curbside pickup orders. Now both the brand and individual stores can customize these messages as needed. These messages can be shown for customers on both your branded sites and apps.
Note: For apps to show custom messages, you must have the latest version of your app updated on both the Android and iOS app stores
Typical messages previously looked like this:
We received feedback that some stores may need different messages and/or instructions due to a variety of reasons such as:
- The store has a different operational process for pick up or drive-thru orders and would like specific information to assist their customers
- The store is not easy to find
- The store has promotions they would like to highlight to customers
Brand-level Instructional Messages
We now offer the ability to create a brand-level default customer-facing message for each hand-off mode available. To make changes to your instructional messages, navigate to Dashboard and select Brand Settings. From this screen open up the Messages tab.
This will show you all of the message by order type that are currently setup.
Store-level Instructional Messages
Stores can also edit instructional messages by navigating to their Store Settings and going to the Messages page.
Note: Stores cannot override brand-level settings
If you have any questions about setting up custom messaging, please contact us for assistance.