We’ve added a new feature to the Dashboard to give you easier access to Dispatch support. Dashboard users now have the ability to submit a help ticket through our Provider Support Platform if there is an issue with an order. To find this feature, follow the steps below.
Submitting a Support Ticket
- Open the Olo Dashboard
- Select the Dispatch Order in question and click the Order ID
- Under the Dispatch Details section, click Report Dispatch Issue to open a new window with pre-populated order details
- Select the appropriate issue type and provide description in the text box
- After submitting a ticket you will see the following screen and receive an email with further detail
Once the ticket is submitted, it will get routed to the appropriate support team, who will follow up on the inquiry. This feature can also be found in the most recent version of our Dispatch Operations Handbook.