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Dispatch Fee Rules & Types


Overview

On the Dashboard, store managers can create tiered fee strategies based on the basket subtotal. This allows the store to control how much the customer pays for delivery based on how much the customer spends. Fee settings can be managed on a store-by-store basis.

Refer to How to Edit Dispatch Fee Settings & Rules for information on how to manage this setting.

 

Fee Types & Amounts

Each Rule must be defined with a Fee Type. See below for the available Fee types, definitions, and examples.

Fee Type

Definition

Dispatch Fee

Charge the Dispatch quoted delivery fee without any markups or subsidies. This is the quote that is directly returned from the DSPs (delivery service provider).

Fixed Markup

Add a fixed incremental amount (e.g. $0.50) to the delivery quoted fee charged to the end customer

Example: Dispatch quoted delivery fee of $5.50 will show up to the customer as a delivery fee of $6.00, if the fixed markup is $0.50

Fixed Subsidy

Subtract a fixed amount (e.g. $2.00) from the delivery quoted fee charged to the end customer

Example: Dispatch quoted delivery fee of $5.50 will show up to the customer as a delivery fee of $3.50, if the fixed subsidy is $2.00

Fixed Fee

Specify a fixed amount (e.g. $8.99) to be charged to the end customer

Example: Irrespective of the Dispatch quoted delivery fee, $8.99 will always show up to the customer during checkout

Percentage Fee

Charge delivery fee based on a fixed percent value (e.g. 10.00%) of the order subtotal

Example: An order subtotal of $45 will be charged a delivery fee of $4.50 if the fee percentage is 10%

 

 

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