Below are answers to some of our most commonly asked questions. If you don’t find your question here check out the Knowledge Base. If you’re still stuck, contact us and we can help solve your issue as quickly as possible.
Timely resources during COVID-19
- For corporate employees
- For store employees
- How do I issue a refund?
- How do I lookup details of an order?
- How do I cancel an order?
- I want to adjust some basic store settings.
- I want to learn about menu image management.
- I forgot my password.
- How do I edit payment details for monthly service fees?
- How do I request a Dashboard account?
- How do I transfer ownership or launch a new store?
- Olo's W-9
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