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Troubleshooting Credit Card Failures


If your customers are saying they can't place an order online because their credit card or gift card failed it may be due to one of these common errors.

Errors caused by incorrect card information

Declined: Invalid Billing Address and/or Zip Code
This means that the zip code entered is incorrect for this card. 

Declined: Invalid CVV Code
This means the security code for the card is incorrect. 

Invalid credit card number
This means the card number itself is incorrect. 
 

Errors card by merchant account errors

Errors such as Gateway Unavailable indicate there is an issue with the merchant account provider itself. Please reach out to your merchant account provider to resolve. 

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