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Troubleshooting Credit Card Failures


Updated

Are customer's saying they can't place an order online because their credit card or gift card failed? Here are a few common errors that could cause a card to fail.

Errors caused by incorrect card information

Declined: Invalid Billing Address and/or Zip Code
This means that the zip code entered is incorrect for this card. 

Declined: Invalid CVV Code
This means the security code for the card is incorrect. 

Invalid credit card number
This means the card number itself is incorrect. 

 

Errors card by merchant account errors

Errors such as Gateway Unavailable or indicate there is an issue with the merchant account itself. Please reach out to your merchant account provider to resolve. 

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