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Understanding the Ordering Process

Below is a high level look at a typical online order flow and the parties involved to complete the process. The goal of this diagram is to help better understand who is responsible for each part of completing an order. 

Included are several common questions and who to contact to resolve them. In some cases there is more than one step to solving the issue. If you are still stuck please open a Help Center ticket and somebody will be able to assist you further.

A PDF of this information can be found at the bottom of the article.


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