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Chargeback Process Flow


Below is an overview of the chargeback process and the parties involved at each step (PDF attached for reference). As it's noted in the diagram, Olo does not receive any information about chargebacks. To resolve these issues, you will need to work with your bank. 

If you want more information on Olo Shield and how it can help combat fraudulent activity please visit the Shield section of our Help Center. 

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