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Chargeback Process Flow

Below is an overview of the chargeback process and the parties involved at each step (a PDF version is attached for reference). As it's noted in the diagram, Olo does not receive any information about chargebacks. To resolve these issues, you will need to work with your bank. 

If you want more information on our product, Shield, and how it can help reduce fraudulent activity for your store be sure to visit the Shield section of our Help Center.

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