Technical Teams, Account Managers, and Product Development.
Discussion of make time differences in the Olo/Brink integration and pros and cons of each.
Olo uses an algorithm based on time to make one item and time to make five items to calculate quote times for ASAP orders and to calculate when to fire scheduled future orders. If Make Times are set for 4 minutes for one item, and 10 minutes for five, Olo interpolates the time between and adds 1.5 minutes for each item and always rounds down (4 incremental items take 6 minutes, 6 divided by 4 equals 1.5).
So for future orders, one item fires 4 minutes before pickup, 2 items fire 5 minutes before pickup (4 plus 1.5, rounded down), 3 items fire 7 minutes before pickup (4+1.5+1.5, no rounding needed) and so on.
If there are items from separate categories, Olo will add 5% for each additional category. In any basket, the category of basket items creating the longest make time creates the base make time. Each additional category adds 5% to the time (rounded down). So in the above example, 3 items take 7 minutes. An item from another category will add .35 minutes. When rounding down, it is no time added.
Brink POS uses a concept of Prep Times that can be discussed with the Brink dealer. Olo can skip scheduling the future order and send it straight to Brink. Brink will fire them when needed according to Brink Prep Times. These are very configurable. For instance, you can set rules by the number of items. But then also set a rule if the check is over a certain dollar amount use different prep time. Or if a certain category of item is on the check (say, a party platter) use this greater prep time. Of all the rules set, Brink will use whichever rules creates the longest Prep Time for an order and fire to the kitchen accordingly.
Caveat: When using Olo to schedule the order, Prep times still must be programmed in Brink. If none are set up, Brink defaults to a 15 minute prep time. So, if Olo determines a 30 minute make time, it will send the order to Brink 30 minutes before pickup. But Brink will still hold it in Future Orders and not fire it until 15 minutes before pickup.
Pros and Cons of Brink Prep Times:
- They can be customized to suit different business needs.
- The store will be able to view and early fire future orders right from the terminal.
- If the store happens to be offline at the time the order should fire, the order will fail if Olo schedules it, but fire correctly from Brink.
- When Olo is holding and scheduling the order, a guest can cancel the order any time before it fires to Brink. If Brink holds the order, Olo sends it to Brink immediately. The guest would need to call the store to cancel an order.