Use the Orders tab and filter for Dispatch orders to see the breakdown for delivery fees and tips.
When Olo invoices for monthly fees, we will also withdraw the following fees:
- Delivery Fee
- Dispatch Tips
- Olo Dispatch fee
To reconcile Dispatch tips, use the Orders tab and filter for Counter Pick Up Orders and then export to Excel. Pull another export for Dispatch orders using the same method but filtering for Dispatch Orders. You can then total up the tips. If you add the total Dispatch tips and the total Pick Up tips, this will match the tips on the Store Breakdown - Closed Orders report.